Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Free Shipping on Most Orders!

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Privacy Policy for Ice Imports

Effective Date: March 31, 2026

At Ice Imports, we value your privacy and the trust you place in us when sharing your personal information. This Privacy Policy describes how we collect, use, and protect your data when you visit our website, shop at our physical retail locations (including our stores in Connecticut, New Hampshire, Pennsylvania, and the U.S. Virgin Islands), or sign up for our marketing communications.

1. Information We Collect

We collect information directly from you when you:

  • Make a purchase on our website or in-store
  • Sign up for our newsletter via Mailchimp or Klaviyo
  • Opt-in to receive SMS (text message) marketing
  • Contact our customer support team

This information may include your name, email address, shipping/billing address, phone number, and payment information.

2. How We Use Your Information

We use your data to provide a seamless shopping experience, including:

  • Processing and shipping your orders 
  • Sending order updates and tracking information
  • Providing personalized marketing (emails and text messages) if you have opted in

3. SMS/Mobile Messaging Marketing Program

By opting into our SMS marketing program, you agree to receive recurring automated marketing and informational text messages from Ice Imports.

  • Consent: Consent to receive marketing text messages is not a condition of purchase.
  • Data Collection: When you opt-in, we collect your phone number and interaction data (such as when you click a link in a text).
  • Opt-Out: You can unsubscribe from SMS at any time by texting STOP to our short code. You may also receive a one-time confirmation text of your opt-out.
  • Privacy & Third Parties: Ice Imports values your privacy. We do not sell or rent your phone number to third parties. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Third-Party Service Providers

We share your information with trusted service providers to run our business, including:

  • BigCommerce: Our e-commerce platform
  • Klaviyo & Mailchimp: For managing our email and SMS communications
  • Shipping Carriers: To deliver your treasures to your door
  • Payment Processors: To securely process your transactions

5. Cookies and Tracking

Our website uses cookies to enhance your experience, remember your cart items, and help us understand how you interact with our store. You can manage your cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, please contact us at the email provided below.

7. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

!